If your order is defective or damaged in transit, please call us so we can arrange free UPS pick-up. All other returns must be in saleable condition and returned to our office by traceable means (such as UPS) with a copy of the original invoice. We cannot be responsible for returns that are lost in the mail, which is why we suggest that you use a traceable shipping method. Except in cases of damaged or defective products, return postage is your responsibility.

CD-ROM and download returns are subject to a $15.00 restocking fee except in cases of damaged or defective products submitted for exchange.

DVD and video returns are subject to a restocking fee of $25 per cassette or disc except in cases of damaged or defective products submitted for exchange.

Returns must be made within 30 days of receipt.